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Closing January 15, 2018 - Program Assistant - Region of Halton

11 Jan 2018 3:45 PM | Heather Lalonde (Administrator)

Department:

Legislative & Planning Services

Division/Location:

Economic Development

Position:

Program Assistant

Note:

Applicants will be considered for interviews based on the information provided in their application to the Region of Halton including a current resume and cover letter. We thank all applicants for their interest, however only those under consideration will be contacted.

This is a temporary part time position working 21 hours per week until March 31, 2019.

Purpose:

This role is responsible for assisting in the delivery of the Starter Company Plus program and related entrepreneurship programs; providing professional and timely service to walk-in clients by directing to the appropriate services and/or information, and providing general information in areas of small business start-up and/or referral to appropriate in-house and/or other government or community resources.

Preferred Background:

The ideal candidate will possess a post-secondary diploma with emphasis on business related studies with a minimum of two (2) years related experience in a similar environment providing front-line service to clients. To be successful in this role, the incumbent must strive to provide exceptional service through their superb communication, interpersonal and rapport building skills. A strong orientation towards organization of materials and resources and experience liaising with external agencies is required.  Working knowledge of Microsoft Office (Word, Outlook, Excel and PowerPoint) is a must.  Experience with Customer Relationship Management (CRM) Systems (Microsoft Dynamic preferred) and social media channels are assets. An equivalent combination of education and experience will be considered.

Duties:

  • Provides general information in areas of small business start-up and/or referral to appropriate in-house and/or other government or community resources.
  • Refers clients received through walk-in, telephone or e-mail to appropriate division staff for in depth advisory services.
  • Provides direction and assistance to clients on the Starter Company Plus program.
  • Maintains Starter Company Plus program participant files and information, maintains case notes and statistics; prepares program administrative documents, ensures adherence to program requirements.
  • Maintains business information, literature and other resources available to the public in the Resource area for clients.
  • Contributes to divisional social media program by posting on Twitter, Facebook and YouTube.
  • Liaises with community agencies and partners to obtain materials and distribute a range of business related information materials.
  • Inputs relevant information in divisional customer relationship management system and performs client follow-up.
  • Assists with preparation of materials for seminars and outreach presentations by divisional staff.
  • Provides general clerical support to program area including maintaining files, office equipment, bulk mail outs and/or e-blasts and photocopying.   
  • Performs other duties as assigned.

Posted:

January 3, 2018

Posting Expires:

January 15, 2018

Posting #:

LP-4-18

 

Halton Region is pleased to accommodate applicants who have a disability.  Please inform Human Resources at
905-825-6000 ext. 7700 if you require a disability related accommodation to participate in the recruitment process.

NOTE:  Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.

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